Orders are handmade to order in small batches to ensure the highest quality product. Processing time of your order is generally 2-3 days depending on the size of order and time of the year. If you are in dire need of the order feel free to send an email to info@ShopnaturalJewels.com and we will see what can be done to expedite your order.
We ship throughout the United States. When your order is placed, shipping is estimated based on the availability of your items and the option for shipping selected at checkout.
Shipping rates are based upon weight after packed. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are proud of our products and want you to be as well. We honor a full refund of products that are returned new, unopened, and are not damaged, within seven business days of delivery. Products returned, as such, (within 7-14 business days) will receive a store credit. No refunds will be honored thereafter. We are sorry we are unable to refund any shipping or handling charges. However, if the package is returned as a result of our error, we will pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly (within 24 hours) with instructions for how to return items from your order.